Individuals using the Internet for interacting with Public Authorities when submitting completed forms in the last 12 months (As % of All Individuals who used internet within the last year)

Based on a comparison of 33 countries in 2016, Estonia ranked the highest in Individuals using the Internet for interacting with Public Authorities when submitting completed forms in the last 12 months (As % of All Individuals who used internet within the last year) with 78.0% followed by Denmark and Iceland. On the other end of the scale was Romania with 6.00%, Macedonia with 8.00% and Bulgaria with 10.0%.

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Country Unit 2008 2009 2010 2011 2012 2013 2014 2015 2016
Austria %     27.0 31.0 32.0 34.0 36.0    
Belgium %     28.0 31.0 35.0 38.0 42.0    
Bulgaria %     18.0 20.0 21.0 15.0 13.0    
Croatia %     12.0 10.0 14.0 15.0 18.0    
Cyprus %     24.0 23.0 24.0 15.0 28.0    
Czech Republic %     8.00 45.0 18.0 9.00 14.0    
Denmark %     67.0 70.0 75.0 69.0 69.0    
Estonia %     51.0 47.0 42.0 37.0 38.0    
Finland %     45.0 45.0 49.0 49.0 60.0    
France %     51.0 45.0 48.0 38.0 ...    
Germany %     28.0 19.0 18.0 17.0 18.0    
Hungary %     27.0 25.0 28.0 24.0 31.0    
Iceland %     62.0 74.0 78.0 73.0 68.0 ... ...
Ireland %     39.0 45.0 48.0 45.0 56.0    
Italy %     14.0 13.0 14.0 17.0 18.0    
Latvia %     21.0 30.0 22.0 17.0 25.0    
Lithuania %     28.0 37.0 43.0 40.0 43.0    
Luxembourg %     25.0 28.0 27.0 27.0 37.0    
Macedonia %     5.00 ... 12.0 3.00 17.0    
Malta %     24.0 23.0 25.0 18.0 27.0    
Montenegro % ... ... ... ... 3.00 ... ... ... ...
Netherlands %     47.0 52.0 54.0 60.0 61.0    
Norway %     53.0 56.0 54.0 52.0 58.0    
Poland %     16.0 14.0 16.0 17.0 21.0    
Portugal %     36.0 48.0 43.0 42.0 43.0    
Romania % ...   10.0 8.00 8.00 3.00 6.00    
Serbia % ...   ... ... ... ... ...   ...
Slovakia %     26.0 14.0 21.0 19.0 20.0    
Slovenia %     17.0 20.0 22.0 28.0 29.0    
Spain %     25.0 25.0 31.0 32.0 37.0    
Sweden %     40.0 44.0 48.0 48.0 54.0    
Switzerland % ... ... ... ... ... ... 48.0 ... ...
Turkey % ... ... 13.0 ... 17.0 16.0 21.0    
United Kingdom %     27.0 27.0 29.0 24.0 37.0